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Waning Mental Capacity - Empathetic Strategies

Total Credits: 1 including 1 Specialized Knowledge - Technical

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Partner Produced |  Personal Development
Sandra D. Adams |  Peter A. Lichtenberg
Course Levels:
1 Hour
Product Setting: Expires 30 day(s) after program date.



When a client begins showing signs of waning mental capacity, it can be difficult to determine what the correct approach should be. Increase your understanding of mental impairments, from dementia to psychiatric issues, and discuss empathetic strategies for determining if a client has the necessary capacity to make important financial decisions.


Basic Course Information

Learning Objectives
  • Analyze various mental impairments, including dementia and psychiatric issues, to develop empathetic strategies for assessing clients' capacity to make significant financial decisions, while considering the impact of diminished capacity on business practices and navigating the balance between regulatory requirements and client empathy

Major Subjects
  • Framing how clients with diminished capacity impact how we do business
  • The challenge of balancing regulation and client empathy
  • Empathy tips and resources

Course Materials


Sandra D. Adams Related Seminars and Products

Sandra D. Adams, CFP®, is a Partner and CERTIFIED FINANCIAL PLANNER™ professional at Center for Financial Planning, Inc.®.

Having joined The Center team in 1996, Sandy has more than 20 years of financial planning industry experience. She was nationally recognized by Forbes as a Top Woman Wealth Advisor Best-in-State in 2023 for the fourth consecutive year, and recognized on Forbes’ 2022 Best-in-State Wealth Advisors list.

Sandy specializes in Elder Care Financial Planning and is a frequent speaker on related topics with the Michigan Association of CPAs, Wayne State University Institute of Gerontology (WSU IOG), SOAR (Society for Active Retirees), AICPA (Association of International Certified Professional Accountants) and other public and professional groups. In addition to making frequent contributions to The Center’s “Money Centered” blog, she serves as a trusted source for national publications, including The Wall Street Journal, Research Magazine, and Retirement Daily. She regularly contributes to the Journal for Financial Planning and Practical Compliance and Risk Management. She is also an instructor for the Schoolcraft College Continuing Education program on topics related to Long Life Planning and Following a Fiduciary Standard.

Sandy enjoys working with clients and their families to create customized and actionable financial plans that can be easily implemented with the assistance of a professional partner. She’s worked with generations of families—older adults, their children, and grandchildren—and is specially trained to work with those going through the death of a spouse, divorce, job loss, and other stressful life transitions.

Along with volunteering for the WSU IOG, Alzheimer’s Association, and other local nonprofits, Sandy enjoys traveling and spending time with her family.

Peter A. Lichtenberg Related Seminars and Products

Peter A. Lichtenberg, Ph.D., ABPP is the Director of The Institute of Gerontology and the Merrill Palmer Skillman Institute. He is also a Professor of Psychology at Wayne State University. He received his bachelor’s degree from Washington University in St. Louis, and his Master’s and doctorate in Clinical Psychology from Purdue University. After his internship he completed a post doctoral fellowship in geriatric neuropsychology at the University of Virginia Medical School where he also became a faculty member. A clinician and researcher throughout his career Dr. Lichtenberg has made contributions to the practice of psychology across a variety of areas including in long term care, in medical rehabilitation with those suffering from late life depression, and age-related dementias.. He is particularly interested in the area of intersection between financial capacity and financial exploitation; finding ways to balance autonomy and protection for older adults. His work in this area led him to be a contributor to the 2008 Assessment of Diminished Capacity of Older Adults: A Handbook for Psychologists published jointly by the American Bar and American Psychological Associations. In 2013 he published the first nationally representative study on predictors of older adult scam victims. He recently completed the creation of the Lichtenberg Financial Decision Making Rating Scale, a tool to be used to assess major financial decisions and/or transactions of older adults.


Thu, Feb 20, 2025 - 01:30pm to 02:30pm EST

Additional Info

Basic Course Information



Advanced Preparation


Designed For

CPAs, Attorneys, Financial Planners and anyone with an interest in eldercare issues

Original Recording Date 1/2025
Yellow Book


Course Developer


Date Added to Catalog


Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199).

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.