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Live Webcast Replay

The Gift of a Challenging Audience: How to Connect and Engage With the Rebels in the Room

Total Credits: 1.5 including 1.5 Personnel/Human Resources - Non-technical

Average Rating:
Human Resources |  Personal Development |  Professional Development
Lisa Braithwaite, M.A.
Course Levels:
1.5 Hours
Product Setting: Expires 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Every presenter has to deal with a difficult audience or audience member at one time or another. Professionals, however, because of topics or situations that are inherently uncomfortable, or because of mandated/resistant audience members, will face these audiences more frequently.

It can be difficult to get a resistant audience/member to resonate with your message, but if they leave angry, uninspired, unmotivated or unlikely to act on your call to action, you don't get the results you need or want.

Basic Course Information

Learning Objectives
  • How to understand what the audience needs, wants and cares about
  • How to manage audience expectations
  • How to develop trust and respect
  • How to connect with and engage the audience
  • How to handle criticism and resistance

Major Subjects
  • Public speaking
  • Presentation Skills
  • Communication
  • Leadership

Course Materials


Lisa Braithwaite, M.A.'s Profile

Lisa Braithwaite, M.A. Related Seminars and Products

Before starting her public speaking coaching business in 2005, Lisa Braithwaite, a Santa Barbara native and Cate School graduate, worked in the nonprofit sector in Santa Barbara for sixteen years, developing and implementing programs, curricula, and training materials for local organizations.

She's especially proud of her accomplishments with Body Electric, a nonprofit she co-founded in 1997 to promote participation, recognition and celebration of local women and girls in sports and physical activity.

She has spoken to thousands of people, both youth and adults, on topics ranging from domestic violence and healthy relationships, to gender equity and Title IX, to public speaking and presentation skills.

Her entrepreneurial spirit led her to create new and innovative programs in each organization she worked for. In 1995, she created the first full-time teen relationship violence program in Santa Barbara County, for Domestic Violence Solutions for Santa Barbara County. In 1998, she developed a media literacy program for Girls Incorporated of Carpinteria, inspiring girls to be strong, smart and bold. In 2000, she joined the fledgling Morgan Foundation and established their domestic and international grant programs to provide computer and Internet access to poor communities and developing countries.

As Training Coordinator for Tri-Counties Regional Center, she led the team of staff and consultants in creating a new employee orientation program and a comprehensive training and education program using employees as trainers.

In 2003, Lisa was honored for her work with Body Electric with the Louise Lowry Davis award, named for a local pioneer in women’s sports. The award is given annually by the Santa Barbara Athletic Round Table to a person recognized as a player, coach or sponsor who excels in leadership and sportsmanship in the community.

Lisa is a graduate of Women's Economic Ventures' Self-Employment Training and continues to volunteer as a speaker in the program. In 2013, Lisa received WEV's Santa Barbara County Volunteer of the Year award.

She has been interviewed for the Chicago TribuneL.A. TimesWall Street Journal, the Santa Barbara News PressMen’s Health Magazine and on

She is a professional member of the National Speakers Association.

Lisa resides in Ojai, California with her husband Rudy and rescue kitties Ernie (left) and Benjamin (right) who are celebrities on Facebook and Instagram.


Sat, Aug 10, 2024 - 09:00am to 10:18am EDT
Tue, Aug 13, 2024 - 02:00pm to 03:18pm EDT
Tue, Sep 17, 2024 - 02:00pm to 03:18pm EDT
Wed, Sep 18, 2024 - 11:00am to 12:18pm EDT
Sat, Oct 12, 2024 - 09:00am to 10:18am EDT
Tue, Oct 22, 2024 - 02:00pm to 03:18pm EDT
Wed, Nov 06, 2024 - 01:00pm to 02:18pm EST
Tue, Nov 26, 2024 - 02:00pm to 03:18pm EST
Sat, Dec 14, 2024 - 09:00am to 10:18am EST
Tue, Dec 31, 2024 - 02:00pm to 03:18pm EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Leaders, managers and others who have to present unpleasant or unwelcome information to their teams and departments
Original Recording Date 10/21
Yellow Book No
Course Developer CA
Date Added to Catalog 10/04/21

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 



Overall:      4.5

Total Reviews: 14


Suzanne T - Sarasota, Florida

"Helpful course, especially if speaking to diferent kinds of audiences. Thank you!"

Tracy D

"Great slidedeck, informative and interesting presenter. Gained much perspective from this presentation."