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Live Webcast Replay

Navigating Difficult Conversations

Total Credits: 1 including 1 Communications and Marketing - Non-technical

Average Rating:
ACPEN Industry Institute |  Personal Development
Jill Schiefelbein
Course Levels:
1 Hour
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that results in direct results? In this session, we'll uncover a handful of strategies to drive results with your communication.

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Major Subjects
  • Communication
  • Relationship Management
  • Leadership & Navigation

Course Materials


Jill Schiefelbein Related seminars and products: 12

Jill Schiefelbein, The Dynamic Communicator(R), thrives at the intersection of communication, education, and technology. From analyzing classified documents obtained from military raids of terrorist camps to assess jihad messaging strategies, to teaching business communication for 11 years at the largest university in the country, to starting and managing an online education office serving 60,000+ students, to her own award-winning entrepreneurial ventures, Jill successfully creates and executes communication strategies help people and companies solve problems, retain and develop consumers, and enhance the bottom line.

Jill is co-author of the textbook Business and Professional Communication in the Global Workplace, has a widely viewed presence on YouTube, and is an official video partner and contributing writer for Entrepreneur(R). Her next book, Dynamic Communication: Strategies to Grow, Manage, and Lead Your Business, will hit bookstores in May 2017. Learn more at and follow Jill on Twitter @dyanmicjill.


Wed, Apr 08, 2020 - 10:00a to 11:00a EDT
Thu, Apr 30, 2020 - 02:00p to 03:00p EDT
Sat, May 16, 2020 - 10:00a to 11:00a EDT
Fri, May 29, 2020 - 02:00p to 03:00p EDT
Thu, Jun 11, 2020 - 10:00a to 11:00a EDT
Mon, Jun 22, 2020 - 02:00p to 03:00p EDT
Mon, Jul 20, 2020 - 10:00a to 11:00a EDT
Fri, Jul 31, 2020 - 02:00p to 03:00p EDT
Mon, Aug 03, 2020 - 10:00a to 11:00a EDT
Sat, Aug 22, 2020 - 02:00p to 03:00p EDT
Fri, Sep 11, 2020 - 10:00a to 11:00a EDT
Tue, Sep 22, 2020 - 02:00p to 03:00p EDT
Mon, Oct 05, 2020 - 10:00a to 11:00a EDT
Tue, Oct 20, 2020 - 02:00p to 03:00p EDT
Tue, Nov 10, 2020 - 10:00a to 11:00a EST
Thu, Nov 19, 2020 - 02:00p to 03:00p EST
Sat, Dec 05, 2020 - 10:00a to 11:00a EST
Mon, Dec 21, 2020 - 02:00p to 03:00p EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone
Original Recording Date 09/10/18
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/06/2018

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Promo Video



Overall:      4.8

Total Reviews: 81


James S - Birmingham, Michigan

"Jill was one of the best presenters you have provided. SME very knowledgeable and practical given her college teaching and practical experience."

James S


Matthew B

"I very much appreciated and enjoyed Jill's presentation style."

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