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Listen to Lead: The HR Champion's Guide to Building an Employee Listening Strategy

Total Credits: 1 including 1 Personnel/Human Resources - Non-technical

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ACPEN Industry Institute |  Human Resources
LeAnne Lagasse, SHRM-SCP
Course Levels:
All Levels
1.2 Hours
Product Setting: Expires 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


When it comes to assessing your organization's employee experience, it's no longer enough to administer an annual survey and call it a day. Rather to engage and retain today's talent, it's all about an integrated, strategic approach to employee listening woven throughout the entire employee lifecycle. While this thought can overwhelm many HR professionals, the good news is that this is an area where you can start to see big ROI in a short period of time. In this session, we'll break down where to start, steps to improve your existing efforts, and strategies you can use to move the needle in your organization and drive HR and business success.

Basic Course Information

Learning Objectives
  • Understand the critical role of employee listening in shaping organizational strategies
  • Gain insights into implementing practical and effective listening tools and techniques
  • Learn how to translate employee feedback into actionable HR initiatives for enhanced workplace engagement and performance

Major Subjects
  • Employee Listening
  • Communication
  • Employee Experience
  • Employee Engagement

Course Materials


LeAnne Lagasse, SHRM-SCP Related Seminars and Products

LeAnne Lagasse, SHRM-SCP

LeAnne Lagasse is an HR consultant and keynote speaker who helps leaders and organizations improve their employee engagement and listening strategies and develop their people managers. LeAnne is a SHRM-SCP, a Gallup-Certified CliftonStrengths© Coach, and also serves as Adjunct Faculty at Missouri State University where she teaches professional communication courses to MBA students. Prior to launching her consulting business, LeAnne was a faculty member and the Director of Public Speaking in the College of Media and Communication at Texas Tech University where she served for 14 years. Alongside her husband Ben, she is a proud mom to three children and two pet prairie dogs.


Wed, Jul 31, 2024 - 02:00pm to 03:06pm EDT
Wed, Aug 07, 2024 - 03:00pm to 04:06pm EDT
Thu, Aug 29, 2024 - 07:00pm to 08:06pm EDT
Thu, Sep 05, 2024 - 11:00am to 12:06pm EDT
Wed, Sep 18, 2024 - 12:00pm to 01:06pm EDT
Fri, Oct 04, 2024 - 01:00pm to 02:06pm EDT
Wed, Oct 30, 2024 - 02:00pm to 03:06pm EDT
Fri, Nov 08, 2024 - 03:00pm to 04:06pm EST
Wed, Nov 27, 2024 - 10:00am to 11:06am EST
Wed, Dec 04, 2024 - 11:00am to 12:06pm EST
Mon, Dec 30, 2024 - 12:00pm to 01:06pm EST
Wed, Jan 08, 2025 - 01:00pm to 02:06pm EST
Thu, Jan 30, 2025 - 02:00pm to 03:06pm EST
Thu, Feb 06, 2025 - 03:00pm to 04:06pm EST
Wed, Feb 26, 2025 - 10:00am to 11:06am EST
Thu, Mar 06, 2025 - 11:00am to 12:06pm EST
Wed, Mar 19, 2025 - 12:00pm to 01:06pm EDT
Thu, Apr 10, 2025 - 07:00pm to 08:06pm EDT
Fri, Apr 25, 2025 - 02:00pm to 03:06pm EDT
Fri, May 02, 2025 - 03:00pm to 04:06pm EDT
Wed, May 28, 2025 - 10:00am to 11:06am EDT
Thu, Jun 05, 2025 - 11:00am to 12:06pm EDT
Thu, Jun 26, 2025 - 12:00pm to 01:06pm EDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation  None
Designed For

Business Professionals


Original Recording Date



Yellow Book No
Date Added to Catalog 05/8/24

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

Promo Video