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KPI Micro-Credential Program 2024-2025

Total Credits: 10 including 10 Personnel/Human Resources - Non-technical

Average Rating:
ACPEN Industry Institute |  Human Resources
Bernie Smith
Course Levels:
10 Hours
Never expires.


Welcome to the ACPEN KPI Micro-Credential. In order to successfully complete this program, there are 3 required sessions and a final exam to test competency. The sessions are scheduled in order and there are many date/time options that you may choose from for each session. This group of courses will address the following concepts: 

  • The first course is a one-hour introduction to a powerful KPI design and implementation method aimed at larger or mission-based enterprises - the ROKS Enterprise approach. This introduces the simple but powerful technique of ‘KPI Trees’ as well as other powerful methods for reducing the number of KPIs and defining them clearly. 
  • For the second course, there is the comprehensive KPI Bootcamp. The KPI Bootcamp is an accelerated KPI design and implementation system which includes over 400 commonly used KPIs with full definitions and worked examples. Not only does it help you choose your KPIs, it includes an Excel toolkit (no subscriptions or licenses involved) to help you get up and running with your new reports and dashboards as quickly as possible.  
  • Performance measures on their own do not deliver performance improvement. The third course takes a deep-dive into how to set robust, game-proofed targets and incentives that really deliver. 

All three courses include a rich selection of well designed tools and templates to help you achieve your performance measurement, target and incentive design goals.  The sessions included are as follows:  KPI Bootcamp for Small Businesses, A Better Way to Choose Your KPIs, and Gamed: Why Performance Targets and Incentives Fail and How to Fix Them.

Basic Course Information

Learning Objectives
  • Identify and record the key results which will show when you are moving towards your strategic objectives.
  • Fine-tune the ready-made KPI definitions to perfectly fit your organization
  • Understand the importance clearly stated strategy in designing KPIs
  • Understand the two key principles of KPI engagement
  • Implement a template-based approach to KPI definition
  • Be familiar with the 33 common forms of target and incentive failure and their causes
  • Understand the 10 steps of the ROKET- DS design system

Major Subjects
  • The ROKS Express method
  • Selecting your KPI candidates using the KPI Definition Manual
  • Shortlisting - Picking the very best KPIs from your KPI Candidates
  • Goals check - identifying your business objectives and Key Results

Course Materials


Bernie Smith's Profile

Bernie Smith Related Seminars and Products


Made to Measure KPIs

Bernie Smith, founder of Made to Measure KPIs, trains and coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision-making.
His approach has been adopted by many organisations, including Airbus, HSBC, UBS, Lloyd’s Register, Credit Suisse, Royal Bank of Scotland, LloydsTSB and many others. He has written twenty books on KPIs, regularly tops this category on Amazon and is a frequent key-note speaker on performance measurement.

Earlier in his career, Bernie, who qualified as a professional engineer, worked as a consultant leading teams delivering exceptional operational improvement in blue-chip companies using Lean and Six Sigma approaches. This broad industry experience has given him a unique perspective when it comes to developing KPIs to improve organisational performance.

Bernie lives in Sheffield, UK, with his wife Liz, two children and some underused exercise equipment.

Additional Info

Basic Course Information



Advanced Preparation


Designed For

Anyone interested in earning a KPI Micro-Credential

Original Recording Date 2022
Yellow Book


Course Developer


Date Added to Catalog


Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 



Overall:      4.7

Total Reviews: 93


Thomas B

"Very well done and very useful!"

Cornelius B

"Great session."

Douglas B - Novi, Michigan

"Good course. Appreciate all of the materials."

Christine C

"I very much enjoy Bernie as a presenter - he is knowledgeable, funny, and his explanations are very easy to visualize being used in practice."

Wesley K

"Very informative! "

David S - LAS VEGAS, Nevada

"Mr. Smith is a very dynamic speaker with fabulous presentation skills.He keeps the course very interesting and moved at a nice pace, keeping the viewer engaged."

Joel M - Covington, Louisiana

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Stroh J - Virginia Beach, Virginia

"Great course!"

Cassie T - Alma, Michigan

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James A

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