Skip to main content
Live Webcast Replay

Coaching & Counseling - Performance Management

Total Credits: 1 including 1 Personnel/Human Resources - Non-technical

Average Rating:
Mike Mirarchi Employee Relations Bundle
Ethics |  Human Resources |  Personal Development |  Professional Development
Mike Mirarchi
Course Levels:
1 Hour
Product Setting: Expires 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


The tools for managing performance and addressing misconduct are not identical. The failure to point this out to leaders has often resulted in the use of the wrong tool. Reinforcing good performance and securing improvements in performance requires skill in coaching employees, making effective requests, and providing effective feedback   This course provides practical knowledge and scripts for setting, communicating, and enforcing performance expectations, such that personal and employer liability is avoided.

Basic Course Information

Learning Objectives
  • How to earn trust, set clear standards, and inspire employees to meet the standards
  • How and when to alert an employee to poor performance.
  • How and when to use an interim, issue-specific performance appraisal. 

Major Subjects
  • Setting and resetting performance expectations.
  • On-the-spot counseling.
  • Addressing erratic performance.
  • Drafting and presenting performance appraisals.

Course Materials


Mike Mirarchi's Profile

Mike Mirarchi Related Seminars and Products

Michael J. Mirarchi is recognized as a leading expert in employment-related lawsuit prevention. As an Employee Relations Counselor, he is dedicated to helping employers stay litigation-free. Drawing from over 30 years of experience in employment and labor law, as an employer defense attorney and as a Human Resources Vice President, he developed a unique litigation-avoidance program. Through it, participants acquire significantly increased practical knowledge and a higher level of confidence in addressing employee relations issues than they have ever had before. He has presented his “Reset the Clock” program over 1,200 times to more than 30,000 leaders at employer facilities across North America. Mr. Mirarchi believes that the vast majority of leaders want to exercise their abilities with fairness, integrity and professionalism. Nevertheless, if you lead people long enough, there are plenty of opportunities to run into potential liability situations. In these situations, leaders who know what to do and how to do it have a tremendous advantage over those who don’t, in avoiding lawsuits. He has presented the HR Professional version of this program for SHRM Chapters across the country, annually for Dallas HR. In 2013, Mike was recognized as the first inductee into the HRSouthwest Conference Speaker Hall of Fame. Over the last 25 years, he has consistently been one of the highest-rated speakers, excelling in content, professionalism and delivery. In conjunction with various employer, industry and professional associations, he has conducted live TV broadcasts, webinars and on-line employee relations programs, in addition to presenting at their regional and national conferences. Mr. Mirarchi has a B.S. in Business Administration and a Law Degree from Seton Hall University.


Tue, Aug 13, 2024 - 02:00pm to 03:07pm EDT
Mon, Aug 26, 2024 - 04:00pm to 05:07pm EDT
Tue, Sep 03, 2024 - 10:00am to 11:07am EDT
Sat, Sep 21, 2024 - 10:00am to 11:07am EDT
Sat, Sep 21, 2024 - 12:00pm to 01:07pm EDT
Tue, Oct 01, 2024 - 07:00pm to 08:07pm EDT
Wed, Oct 16, 2024 - 04:00pm to 05:07pm EDT
Wed, Nov 06, 2024 - 10:00am to 11:07am EST
Thu, Nov 21, 2024 - 12:00pm to 01:07pm EST
Tue, Dec 03, 2024 - 02:00pm to 03:07pm EST
Thu, Dec 12, 2024 - 06:00pm to 07:07pm EST
Sat, Dec 21, 2024 - 10:00am to 11:07am EST
Tue, Dec 24, 2024 - 10:00am to 11:07am EST
Fri, Jan 10, 2025 - 12:00pm to 01:07pm EST
Mon, Jan 20, 2025 - 02:00pm to 03:07pm EST
Fri, Feb 14, 2025 - 10:00am to 11:07am EST
Sat, Feb 22, 2025 - 10:00am to 11:07am EST
Fri, Feb 28, 2025 - 12:00pm to 01:07pm EST
Tue, Mar 04, 2025 - 06:00pm to 07:07pm EST
Mon, Mar 17, 2025 - 10:00am to 11:07am EDT
Mon, Apr 14, 2025 - 12:00pm to 01:07pm EDT
Wed, Apr 30, 2025 - 02:00pm to 03:07pm EDT
Sat, May 03, 2025 - 10:00am to 11:07am EDT
Fri, May 16, 2025 - 12:00pm to 01:07pm EDT
Tue, May 27, 2025 - 02:00pm to 03:07pm EDT
Wed, Jun 11, 2025 - 02:00pm to 03:07pm EDT
Thu, Jun 12, 2025 - 07:00pm to 08:07pm EDT
Mon, Jun 23, 2025 - 10:00am to 11:07am EDT
Wed, Jun 25, 2025 - 12:00pm to 01:07pm EDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Managers and supervisors at all levels
Original Recording Date 04/2022
Yellow Book No
Course Developer Michael J. Mirarchi, Mirarchi Management Group, TX
Date Added to Catalog 07/20/2022

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 



Overall:      4.8

Total Reviews: 16


Carol W

"Good job."

Gary K - Boca Raton, Florida

"Mike is clearly an SME in human performance and I did learn new strategies that I will immediately implement in my current role. Well done, Mike!"

Randall P - Des Moines, Iowa

"Shared great examples. "