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Live Webcast Replay

A Coach Approach to Feedback: How To Have an Action Oriented Conversation

Total Credits: 2 including 2 Communications and Marketing - Non-technical

Average Rating:
Human Resources |  Industry |  Personal Development
Michelle Tillis Lederman
Course Levels:
2 Hours
Product Setting: Expires 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Performance management's impact on an organization can be directly felt in the bottom line. Companies with high turnover and poor employee retention rates experience lower employee morale and increased expenses in recruiting and training. Understanding the strengths and development needs of staff can guide employees toward a long-term career track. Communicating the keys to success is even more critical in long-term productivity and retention. This course will provide methodologies for each phase from goal setting to coaching to feedback. Exercises offer an opportunity for participants to begin developing their personal objectives as well as imparting techniques to manage the monitoring, coaching, and appraisal feedback phases of the process.

Basic Course Information

Learning Objectives
  • Create a culture of feedback
  • Understand the attributes of effective feedback
  • Improve your ability to receive feedback
  • Utilize a four part feedback conversation model
  • Take a coach approach to managing and feedback

Major Subjects
  • Feedback

Course Materials


Michelle Tillis Lederman's Profile

Michelle Tillis Lederman Related Seminars and Products


Connection Creator Michelle Tillis Lederman, is an expert on workplace communications and relationships. Michelle’s mission is to help people work better together and advance their individual impact. Named by Forbes as one of the Top 25 Networking Experts, Michelle is a speaker, trainer, coach, and author of four books including The Connectors Advantage and the internationally recognized, The 11 Laws of Likability.

An executive coach, people expert, and CEO of Executive Essentials, Michelle inspires organizations and individuals to build real relationships and get real results. Having worked with fortune 500, non-profit, university and government clients she’s identified the common struggle… it’s people challenges. When asked by her young son what she does, she simply replied, “I help people work better together.” This purpose has driven her work with clients large and small including JPMorgan, J&J, Deutsche Bank, Michigan State University, MetLife, Sony, Ernst & Young, the Department of Environmental Protection, and Madison Square Garden.

Highly sought after for her energetic, engaging, and authentic presentations, Michelle has appeared on stages around the globe. She holds a Certified Speaking Professional (CSP) designation from the National Speaker’s Association, placing her within the top 3% of speakers. Her deep expertise has led her to be a regular media contributor, appearing on CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.

Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. Passionate about education, Michelle served as a Communications Professor at NYU’s Stern School of Business, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education.

She received her BS from Lehigh University, her MBA from Columbia Business School, holds the PCC designation from the International Coaching Federation, and is certified in Marshall Goldsmith’s Stakeholder Centered Coaching method. Executive Essentials is a certified Women Business Enterprise.

Michelle lives in New Jersey with her husband, two sons, and two rescued dogs.


Thu, Aug 01, 2024 - 10:00am to 11:41am EDT
Sat, Aug 10, 2024 - 10:00am to 11:41am EDT
Tue, Aug 20, 2024 - 12:00pm to 01:41pm EDT
Sat, Sep 07, 2024 - 02:00pm to 03:41pm EDT
Fri, Sep 27, 2024 - 04:00pm to 05:41pm EDT
Thu, Oct 10, 2024 - 07:00pm to 08:41pm EDT
Thu, Oct 24, 2024 - 12:00pm to 01:41pm EDT
Fri, Nov 01, 2024 - 02:00pm to 03:41pm EDT
Sat, Nov 16, 2024 - 04:00pm to 05:41pm EST
Mon, Dec 02, 2024 - 10:00am to 11:41am EST
Sat, Dec 07, 2024 - 10:00am to 11:41am EST
Tue, Dec 10, 2024 - 07:00pm to 08:41pm EST
Thu, Dec 19, 2024 - 02:00pm to 03:41pm EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Managers
Original Recording Date 11/21
Course Developer Executive Essentials LLC
Date Added to Catalog 11/16/2021
Yellow Book No

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

Promo Video



Overall:      4.6

Total Reviews: 42


Alynn P

"Nice job! I have a meeting with the CEO this afternoon to address his lack of communication with me as the controller. I literally sat and made changes and additions to what I am going to say and how I'm going to handle this while listening to this course!"

Tiffany D

"Loved the handouts and great examples."

Jason B - Lafayette, Indiana

"Excellent course! I enjoyed the exercises and opportunity to take a moment to think through things and then hear Michelle's responses. "

Angie R

"Great course and great presenter!"

Faith O

"Great reminders for how to foster productive, successful conversations."

Elnora H - Houston, Texas

"Outstanding presentation. I am going to use the coaching action plan immediately with peers and subordinate. Feedback is a gift. Thank you!"

Susan H - Hanover, Massachusetts

"Great course! Served as a good reminder of things I need to focus on more timely and ways to approach. Helpful for realigning."